South Korea Branch office
Japan Branch office
Taiwan Branch office
Shanghai Branch office
Various Regions of Mainland China
Based on the FineReport management system, the FineReport service quality management system is a strict top-down service evaluation mechanism comprising standard service processes and service quality supervision and examination systems to guarantee service quality.
The FineReport service process is a closed process starting from and ending with our clients.
To guarantee high-quality technical support services, FineReport has implemented 3 kinds of supervision and survey mechanisms: ‘Number of Problems & Problem-solving Accuracy Examination’, ‘Client Satisfaction Survey’ and ‘Evaluation and Feedback of Code Development Quantity’. FineReport also offers a ‘3-day Problem-solving’ mechanism. These 4 mechanisms have been included in the performance evaluation of our service team to ensure the quality of implementing our service principles and ideas.