I Service Network
At present, FineReport has 11 branch offices and 37 offline service outlets
in Southeast Asia, Japan, Taiwan and other places across the Mainland China,
delivering exquisite, professional, timely and highly efficient local services to
all large and medium-sized cities and regions.
We also provide various services to handle your problems in time.
Current Global Service Network
South Korea Branch office
Japan Branch office
Taiwan Branch office
Shanghai Branch office
Various Regions of Mainland China
II Service Quality Management System
Based on the FineReport management system, the FineReport service quality management system is a strict top-down service evaluation mechanism comprising standard service processes and service quality supervision and examination systems to guarantee service quality.
1 Service Process
The FineReport service process is a closed process starting from and ending with our clients.
2 Service Quality and Supervision Mechanisms
To guarantee high-quality technical support services, FineReport has implemented 3 kinds of supervision and survey mechanisms: ‘Number of Problems & Problem-solving Accuracy Examination’, ‘Client Satisfaction Survey’ and ‘Evaluation and Feedback of Code Development Quantity’. FineReport also offers a ‘3-day Problem-solving’ mechanism. These 4 mechanisms have been included in the performance evaluation of our service team to ensure the quality of implementing our service principles and ideas.